When I requested the supplier the place I purchased it if we could function anything out because there is clearly a dilemma with bike I used to be told I have prolonged guarantee so drive it to the salt drinking water. Way to back your product or service Harley.
So it had been Okay for these regional dealerships to assistance you and market your motorcycles in tough occasions, but now You aren't only not supporting them, but you have got decided to change your back on these committed entrepreneurs whom you class as your ‘loved ones’?.
The evening-time beam pattern is focused on the highway in advance, and is particularly engineered to lessen the sharp distinction on the horizon line.
“ A whole lack of issue or need to do the correct factor. Common perception? Courtesy? I’m confident if Matt or anybody prior to Matt experienced explained, Okay give him $700 and they might articulate The main reason to you personally or the one that ought to approve it, there would not happen to be any problem. The resolution was very simple and evident but Everybody in customer treatment skipped it or perhaps certainly didn't care. So I bring it to you personally Mr Levatich. How would you are feeling for those who were me? What would you have got predicted? I'd gladly make a trip to take a seat and chat face to face with both you and your client care group because that’s how strongly I sense concerning this. The item was mis represented, The pieces counter was unwell informed, Tech Aid was faulty in its facts costing myself along with the dealership substantial time And that i did almost everything that I was questioned to accomplish by Harley, in good religion and what did I get in return? Insulted, further expenses and an try and bully me into accepting the insulting provide. I choose to thanks for your time and effort and aid using this type of issue. Though it may look compact and insignificant from the every day plan of items within your organization, it can be neither to Individuals of us who order and journey your product. We work flat out equally as you need to do. Time and expense are equally as important to us as They may be to you personally. We do count on a similar courtesy and regard that you just anticipate. You expect honesty and loyalty from the workforce. We assume honesty and loyalty from Harley. I received neither. I anticipate Listening to from you and achieving a satisfactory resolution to my problem.
I feel that the cylender head was damaged because I used to be ignored for months in advance of it had been checked out. I received weary and talked to some typical manager and was instructed In the end The difficulty he would spend 50 percent for one of the cylender heads. They Specific order the elements and two weeks later on they contact me and notify me that I've a bent valve Which I would have to pay for these also. Now I’m below without a clue and expecting the valves to return in. I sense I’m having to pay for a blunder designed during the service Division that I sense would've been prevented should they checked my bike The very first time I requested them over it. I questioned much more than as soon as with regards to the sounds that only occurred following the mods ended up finished and was dismissed. Now they need me to pay around 1100 pounds immediately after two months of these providing me the run about . I happen to be greater than affected person with them I tried managing the subject with them And that i hold receiving dismissed. Im having to pay 300 pounds a month for some thing i dont have. Please Call me about what will likely be finished involving this make any difference. I am able to go into increased depth in excess of the mobile phone! I shouldn’t really need to purchase this mistake. They are the mechanics not me. So why am I supposed to spend? And to major it off I just ordered a 2016 softail for my father two weeks following I took my bike for the store in June. Is that this the kind of support we are able to assume Sooner or later?
95 in addition tax total Value 6484 I questioned why there was a bit a lot more than a $six cost distinction between Henderson Harley-Davidson and them and I had been given nothing at all but excuses I went again to the Las Vegas Harley-Davidson to talk to the areas supervisor there we apologize for the error similar that you can simply call Harley-Davidson at Red Rock and discuss with the supervisor after doing this I used to be explained to that Red Rock Harley Davidson was not a Harley-Davidson keep but franchised and basically I was advised they might cost regardless of what they need with Las Vegas Harley-Davidson producing the $six mistake he felt no require to help you me out in the region of it costing me an extra $6 and many alter to the aspect which i required really disturbing 3 Harley-Davidson stores in Las Vegas Nevada and all 3 Have a very price tag variance for just a wiring harness from 51 to $59 it’s sad day.
On eleven/thirteen/2017 at 425pm I identified as once more. Jessica was out of the Business office but I had been connected with Matt. A prolonged conversation soon after he reviewed the notes. Matt brazenly admitted an absence of data and or mis info on Harleys element but he wasn't budging on the insulting offer you of $three hundred nor was he budging around the vacation expenditure I incured. When I requested Matt about the expense of the headsets his response manufactured my blood boil. “I don't know the price of the pair, the dealer are unable to provide them with for you at Price tag. They need to make financial gain†my reaction was well mannered, simply how much financial gain did they make for your eight times they'd a tech around the bike for absolutely nothing? So its all regarding the money not The shopper gratification? Matt explained nothing at all. I then finished the discussion with an easy rationalization. There are two approaches to go with this. I will acquire this to social websites, face ebook and Harley community forums…. You can be the hero or perhaps the goat. We aren't conversing thousands of bucks, were being speaking about a couple of hundred. How will you Assume the Harley loved ones is going come to feel after they look at this? That Harley place out an item with Erroneous information and facts , That tech supports built costly blunders , that client care refused that will help the customer and after that made an effort to bully me? If it prices you one sale I will likely have built my position. I feel it is going to Expense Significantly greater than the couple hundred pounds I used to be requesting. Or you may be the hero Once i write how perfectly you taken care of the problem and produced me feel like my challenge was significant ample to take care of to my gratification. Matt basically stated “you are able to do no matter what you need, The cash is on the supplier.
November nine, 2013 at nine:05 pm My spouse and I bought 2012 Extra fat Boys on exactly the same day and We have now experienced absolutely nothing but difficulties within the dealership. We bought the prolonged guarantee and happen to be spiritual about servicing these bikes. Once we took it in for the primary two companies, you already know oil improve, we built our appointment for 0830. We were being ready outside the house if they opened. They claimed it wouldn’t choose very long both of those periods, but After i named back again to view In the event the bikes were concluded, they reported it wouldn't be right up until closer to 3p.m. The main reason for this was by no means explained. They were being fast paced is what I received. After i complained that my bicycle was leaking fluid, I used to be informed this was ordinary in the summertime and never to worry about it. When my spouse complained that his breaks were not correct, which they groaned and jerked when building a sudden stop in hurry hour site visitors, he was told that it's not an issue While using the breaks, but with The point that he has to change speedier and much better.
December 19, 2013 at twelve:09 pm I've a 2011 Softail Deluxe with all the issues from motor here shutting down on highways to a lot of electrical issues. My bicycle has 5600 miles on it and also the customer service for Harley is as negative as it will get. I asked to speak to higher management the customer reps tell me which i’m not allowed to speak to them and will not transfer my phone calls to them. I have filed a criticism with NHTSA about my difficulty with the body Management module difficulty. I hope Harley needs to remember evry 2011 Softail Deluxe for staying this type of- – H- – – – – In terms of taking care of their prospects. All they want is your money and ignore you In regards to customer support.
It is not EZ to regulate a bike when this sort of unsuccessful happens ,I assure that.so my regional dealership puts on new brake move and slaps in a Chinese wheel bearing
A handful of weeks pass And that i am now instructed that Tifton High definition has completed all that they can do to repair my bicycle and for me to come get it.
January 21, 2014 at 7:fifty pm I’m also obtaining difficulties with my 13 cvo roadglide and not getting any assistance from Harley so I’ve chose to commence the legal process for getting my difficulties fastened I'd recommend the same remaining the operator of seven harleys I’m extremely upset with their producand service the unfortunate portion is they don’t care about us plus the assist we’ve give them over time
Now I've taken it in to have a front tire changed and now they are saying I need new wheel bearings Then I also was possessing the brake fluid remember finished now I need Yet another aspect to repair the abs method . What’s up coming. Through All of this Harley has great customer support and mechanics however the bike seems to turn out during the shop a couple of a lot more moments than envisioned For under having 16000 miles. I’m truly unhappy in that bike now I don’t know if I would like to help keep it. So dissatisfied
I have been riding for around 22 decades on apart from Harleys and located that my Vulcan Nomad 1500 fi arrived closest to comparison with my FLHTCU. Prior to I phase again in the Macon dealership, I will go again to rice burners to avoid the cold shoulder. Harley Davidson, if you need to Obtain your stocks back again in the appropriate direction, deliver undercover men and women to franchises to check out initial hand client relations and deal with from the bottom up. I felt like Macon workers have “taken a knee†to new buyers.